Because AI can be applied properly, it is able to simultaneously enable "holy trinity" that is superior, faster and cheaper and is a game changer. It's no longer about picking one of the two.

The smart service desk technology will provide similar results to humans, but in a blink of an eye. With no human labor cost (after the initial set-up) transactions costs could drop to almost zero. Human error risk is significantly reduced when human beings are eliminated from the delivery process. AI can produce outcomes that are constant, quick, precise, and more efficient over time. You can locate Automate IT Services at Aisera.

The benefits are a Step-Up in the IT customer experience. With foresight, IT services are provided. Questions are promptly answered. Problems can be identified and dealt with before employees even know of them. AI and Cognitive Understanding is an important factor in providing support and services that do the job. The employee as well as the IT Service Desk. Smart automation can be a powerful force multiplier for your desk of service, taking much of the mundane workload off your service desk staff and skilled support staff, thus decreasing costs and freeing resources.

Service Desk: AI Use Cases

An increasing number of AI and automation applications are becoming common in service desks around the globe. These are real-world applications of AI and intelligent automation that our clients are using to enhance the employee experience while increasing the efficiency of their IT Support teams.

AI Chatbots Provide Virtual Service Agents (VSAs),

A chatbot driven virtual service agent can provide an automated, 24-hour, first-contact service to employees--typically handling simple issues or service requests as well as information inquiries. You can either use chat that is text-based or the voice-driven interface. The integration allows chatbots to gain access to the service catalog, FAQs and service status information. It also allows integration with other platforms like Microsoft Teams.

Delivering Teams using AI-Driven Insights

The assyst InfoZone is an intelligent assistant for delivery team members which is part of the assyst ITSM Solution, is the assyst InfoZone. It acts as a record mining agent, which performs real-time analyses of old records to find solutions and provide assyst users with the information they require as they need it. The InfoZone responds to the context to present relevant information on the fly.

It seamlessly connects the dots between the context of the present as well as infrastructure information and historical tickets to determine the root cause, resolution, workaround, or other relevant actions. Service desk employees save significant time by not having to hunt for the relevant details. It's all right there for them.

Automated Detect-and-Correct Resilient Infrastructure

Service desk agents have a lot of time to deal with issues that are automatically detected and resolved automatically. AI-powered event management allows assyst to spot infrastructure issues in real time and immediately start automated resolution workflows that correct the issue before services are impacted and IT customers are disrupted. AI is a leader in this field since it is able handle more data than a human could and is much more efficient than a human.

This AI-powered detect and correct capabilities helps you create a stronger infrastructure. It also allows service desk agents to concentrate on solving unique problems that require creativity and creativity.

Intelligent Ticket Handling

The organizations that manually route their incidents to teams are wasting time (and frequently make mistakes) on a largely automated job that can be automated. In the event of an overwhelming backlog of ticket requests it could take hours or even days before tickets are sent to the correct team or subject matter expert for action. In the meantime, the customer is still waiting , and may be losing productivity.

Smart ticket handling automatically evaluates tickets and how they were handled in previous years. Then, it can provide the following:

If there is an automated workflow to resolve the issue, activate it.

You can suggest assignment groups or individuals who have worked the best successfully in the past.

Give immediate information on what the agent could decide to do next, by identifying similar incidents, problems, changes and solutions.

It doesn't matter if the issue is a problem that has been solved before that can be solved with an automated system or a new issue that requires human involvement. The entire process can be completed much more efficiently than manual routing.

Trend recognition and decision help

AIs excel at mining data to unearth useful insights--they can join-the-dots of different data points to analyze rich and diverse datasets far quicker than human beings can. Deep analytics can be achieved with AI--the stuff that was once too complicated or costly to do. In Aisera you'll see IT service desk.

Service desks can benefit from Artificial intelligence-driven trend analysis may range from the very simple (such as analyzing the records of incidents to create related records for problems) and more complicated scenarios, such as demand analysis and capacity planning (to ensure that the appropriate capacity of service is available and availability in the wake changing patterns in business demand).

AI-Assisted Knowledge Management

Service desk personnel and other IT specialists in the field often find it difficult to find the time to create knowledge artifacts for users to solve their own problems. It's a trap; they're too involved in fighting fires to take a break and collect the information needed to in putting an end to the fighting.

Posted by: TheodoresPorter at 08:49 AM | No Comments | Add Comment
Post contains 916 words, total size 7 kb.